This article provides some good insights into dealing with “difficult people.” Although it is comes from the tech world, the applications apply almost anywhere, even in higher education. See, if any of these tips are use full with students, staff, and colleagues.
Here is the list:
- Try not to take things personally
- Ask questions rather than make statements
- Have supporting evidence in writing
- Ensure understanding and communication
- Use appropriate phrases when needed
- Use “I” rather than “you”
- Separate the issue from the person
- Be assertive rather than obnoxious
- Turn the tables
- Express appreciation when approppriate
For example and more detail, see the article below from Tech Republic.
Some people are just plain hard to get along with. But you don't have to let them get under your skin. Calvin Sun offers advice for surviving your encounters with vexing customers and colleagues.